How can tellers assist customers with financial literacy?

Tellers play a vital role in enhancing customers' financial literacy, and providing resources and answering questions about products is integral to this process. By actively engaging with customers, tellers can clarify how various banking products work, such as savings accounts, loans, and credit options. This guidance helps customers make informed decisions about their finances.

Moreover, offering resources—like brochures, informative website links, or educational workshops—empowers customers to learn at their own pace. Being proactive in providing this information fosters a better understanding of financial concepts and encourages customers to ask questions, which can lead to increased confidence in managing their finances.

This approach is much more beneficial for customers than simply selling financial products or only responding to questions when asked, as it creates an interactive environment where customers can explore their financial needs and options in a supportive setting.