How should a teller assist a customer wanting to open a new account?

To assist a customer who wants to open a new account, the best approach is to answer questions about account types and provide help with the application process. This option demonstrates the teller's role in delivering personalized service and guidance, which is essential in building a relationship with the customer. It allows the customer to understand the different account options available, such as checking, savings, or specialized accounts, and can lead to a more informed decision.

By actively engaging with the customer, the teller is positioned to address any specific needs or preferences the customer may have, ensuring they select an account that best suits their financial goals. Providing support throughout the application process also enhances the customer experience, making it smoother and more efficient.

The other options, while useful in certain contexts, do not directly address the customer's immediate request to open a new account. For example, providing information on loans does not relate to opening an account, encouraging online applications might not cater to customers who prefer face-to-face interactions, and directing them to customer support could create a disconnect or delay in service that the customer may not appreciate. Hence, the focus should be on guiding the customer through the account opening process directly.