If a customer deposits a non-U.S. check, what is the best initial action by the teller?

The best initial action for the teller when handling a non-U.S. check is to talk to a supervisor for special handling. This step is essential because processing non-U.S. checks can involve specific regulations, currency considerations, and potential risks that differ from domestic checks.

Supervisors are typically more experienced with the nuances of international transactions and can provide guidance on how to correctly handle the deposit, ensuring compliance with bank policies and regulations. This protocol helps safeguard the institution and the customer, as there may be additional fees, longer processing times, or the need for certain documentation associated with foreign checks.

By consulting a supervisor, the teller demonstrates diligence in adhering to proper procedures, which is crucial in the banking environment, especially when dealing with transactions that may require specialized knowledge or handling.