If a teller suspects money laundering, what should be the first step taken?

When a teller suspects money laundering, the first step that should be taken is to remain calm and document observations. This step is crucial for several reasons.

First, documenting observations allows the teller to create an accurate and detailed account of any suspicious behavior or transactions. This record can be essential for any subsequent investigations or reports, providing clear evidence of the actions that raised suspicion. It involves noting details like the customer’s behavior, the nature of the transactions, and any irregularities in documentation or payment methods.

Additionally, remaining calm helps the teller manage the situation effectively without escalating it or causing undue alarm. An immediate reaction or confrontation could alert the potentially involved individuals and jeopardize the investigation.

Before taking further actions such as consulting the customer, reporting to law enforcement, or changing security measures, careful documentation of observations ensures that any steps taken afterward are based on well-founded concerns rather than assumptions. This approach maintains both the integrity of the investigation and the privacy of the customer.