If there is a discrepancy between the cash and the amount listed on a deposit, what should the teller do initially?

The initial action a teller should take when there is a discrepancy between the cash and the amount listed on a deposit is to have the customer count the cash. This step is crucial because it involves the customer directly in the process, ensuring transparency and accuracy. By asking the customer to count the cash, the teller can verify the amount that was presented for deposit, reducing the chances of misunderstanding and helping to clear up any potential errors right away.

Involving the customer also helps to maintain trust and open communication, which is essential in banking relationships. If the customer verifies the cash amount, it can confirm whether the discrepancy arises from an error in counting, misunderstanding of the deposit slip, or something else entirely.

Taking this approach facilitates a constructive dialogue about the deposit, which is preferred over other options where the teller might act unilaterally without the customer's input, potentially leading to misunderstandings or accusations.