In the case of an upset customer, providing what alternative can help alleviate their concerns?

Offering online banking options can be an effective way to alleviate a customer's concerns, particularly because it addresses potential issues they may be experiencing with in-person services. Many customers appreciate the convenience that digital banking provides, allowing them to manage their accounts, make transactions, and access services without needing to visit a branch.

By introducing online banking as an alternative, the bank not only meets the immediate needs of the upset customer but also empowers them with greater control over their banking activities. This can help reduce frustration and create a more positive overall experience, as customers often prefer having flexible and accessible options. Additionally, the availability of online services can minimize the likelihood of future issues, as customers can quickly resolve many of their banking needs independently.