What is required when a supervisor assists a customer with a cash discrepancy?

When a supervisor assists a customer with a cash discrepancy, having both parties change and initial the transaction slip is crucial. This process serves multiple purposes: it provides a clear record of the transaction modifications and ensures that there is mutual acknowledgment of any changes made to the details of the discrepancy.

By requiring both the customer and the supervisor to initial the transaction slip, it demonstrates transparency and accountability in handling the situation. This practice helps to prevent misunderstandings or disputes about what was agreed upon in the resolution of the discrepancy. Further, initialing the slip confirms that all parties accept the changes, which is important for maintaining the integrity of the bank's records.

This procedure also aligns with best practices in banking operations, where documentation is key in maintaining clear communication and safeguarding against potential errors or fraud.