What is the proper course of action when dealing with altered or tampered checks?

The appropriate course of action when dealing with altered or tampered checks is to refer to a supervisor for approval. This is essential because altered checks can pose significant risks for both the bank and its customers, including potential fraud. A supervisor is usually equipped with the authority, experience, and knowledge to determine the legitimacy of the check and to make an informed decision on how to proceed.

By involving a supervisor, the teller ensures that the situation is handled according to the bank's policies and procedures. This step helps protect the bank's assets and maintains the integrity of its operations. Moreover, supervisors can provide guidance on how to document the incident properly and follow any required protocols for reporting potential fraudulent activity.

In this context, it is crucial to approach potentially fraudulent situations with care and not proceed with any action that could expose the bank or customers to further risk.