What should a bank teller do when a customer named Alice Downs wishes to deposit a check, but there are concerns regarding her account status?

The most appropriate action for a bank teller in this scenario is to consult a supervisor for approval regarding Alice Downs' deposit given the concerns about her account status. This approach ensures that the teller adheres to the bank's policies and protocols, which are designed to protect both the customer and the institution.

Involving a supervisor allows for a thorough review of the account status and any underlying issues that may affect the deposit's acceptance. Supervisors often have more authority to make decisions regarding questionable transactions and can assess whether the deposit can be made without a hold or if additional steps are necessary. This step is critical for maintaining the integrity of the banking process, ensuring that all regulations and policies are followed, and safeguarding against potential financial risks.

The other options do not align with best practices in banking. Allowing the deposit immediately without verification could expose the bank to risks, especially if there are legitimate concerns regarding the account. Refusing the deposit entirely without discussing it with a supervisor could be overly harsh and may prevent a valid transaction that could help the customer. Advising the customer to wait indefinitely is not a constructive solution, as it leaves issues unresolved and may damage the relationship between the customer and the bank. Thus, consulting a supervisor ensures that the deposit can be managed appropriately