What should a teller do immediately during a robbery?

During a robbery, the most critical action a bank teller should take is to remain calm and follow the robber's instructions. This approach prioritizes personal safety and the safety of customers and staff. By complying with the demands of the robber, the teller reduces the risk of escalating the situation, which could potentially lead to violence or harm.

Remaining calm allows the teller to assess the situation clearly and avoid panic, which can be crucial in making sound decisions throughout the encounter. Following the robber's instructions can de-escalate the situation and increase the likelihood of a peaceful resolution.

While calling the police or trying to record the robber's appearance may seem like reasonable actions, these should not take precedence during the actual incident, as they could divert the teller's attention or provoke a dangerous reaction from the robber. Engaging in conversation to stall might also provoke the robber or lead to further complications, which is why the primary focus must be on compliance and safety.