What should be done when less cash is presented for deposit?

When less cash is presented for deposit than expected, investigating for potential scams is a critical response. This approach is necessary because discrepancies in the amount of cash can indicate a fraudulent attempt. By examining the situation, a bank teller can assess the validity of the deposit and determine whether there may be an issue such as counterfeit bills or deceitful actions by the customer. Understanding these potential risks allows the bank teller to protect both the bank and its customers, ensuring that any suspicious activity is addressed promptly.

This investigative step may involve asking clarifying questions to the customer about the deposit amount or reviewing any relevant transaction history that could provide context. It is crucial for tellers to remain vigilant and proactive when handling deposits, as preventing fraud is a vital aspect of their responsibilities.